Shipping policy
Cleardent™ — Shipping Policy
Last updated: June 2026
1. ORDER PROCESSING
Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. Processing time is separate from and in addition to shipping transit time. We do not guarantee same-day or next-day processing under any circumstances.
2. ESTIMATED DELIVERY TIMES
The following are ESTIMATES ONLY and are not guaranteed delivery dates. They begin from the date of dispatch, not the date of order:
• United States: 7–16 business days
• Canada: 10–20 business days
• United Kingdom & Europe: 8–18 business days
• Australia / New Zealand: 12–25 business days
• Rest of World: 15–30 business days
Because demand for this product can be high, occasional dispatch delays may occur during promotions or restocks. Delays caused by customs, carrier capacity, weather or national holidays are outside our control and do not entitle the customer to a refund.
3. TRACKING
A tracking number is emailed once your order is dispatched. Please allow up to 5 business days for tracking to become active in the carrier’s system. We are not responsible for tracking systems that fail to update in real time, as this is a carrier limitation.
4. CUSTOMS, DUTIES & TAXES
International orders may be subject to customs inspection, import duties and local taxes on entry into the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. We cannot predict, control or reimburse customs charges. Refusal to pay customs duties resulting in return or destruction of the package does not entitle the customer to a refund of the product cost.
5. INCORRECT ADDRESS
It is the customer’s sole responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders lost or delayed due to incorrect, incomplete or undeliverable addresses provided by the customer. If an order is returned to us due to an address error, the customer is responsible for re-shipping costs, and we do not offer refunds for orders lost due to customer address error.
6. LOST PACKAGES
A package is considered officially lost only if (a) the carrier’s tracking confirms it lost, OR (b) 45 calendar days have elapsed from dispatch with no delivery confirmed. We will not process refund or reship requests before this threshold unless the carrier formally declares the package lost. Please do not request a refund before this period has elapsed.
7. DELIVERY ATTEMPTS
If a delivery is attempted and no one is available to receive the package, it is the customer’s responsibility to arrange redelivery or collection within the carrier’s timeframe. Packages returned to sender due to missed delivery and failure to collect are not eligible for refund unless re-shipping costs are covered by the customer.
8. WHERE WE SHIP
We currently ship to the United States, Canada, the United Kingdom, Europe, Australia and New Zealand. We reserve the right to refuse or cancel orders to regions we cannot reliably service; any such order is refunded in full.